As the COVID-19 pandemic continues to impact the financial stability of individuals and families across the country, many utility companies are offering deferred payment agreements to help ease the burden of bills that may be difficult to pay. One such company, Ameren Illinois, is offering customers the opportunity to participate in a deferred payment agreement to ensure that they can keep their lights on and their homes heated during this trying time.
A deferred payment agreement with Ameren Illinois is a payment plan that allows customers to defer a portion of their current bill to a later date. This payment plan is designed to provide some relief for customers who are experiencing financial difficulties due to job loss, illness, or other circumstances related to the pandemic.
To be eligible for a deferred payment agreement, Ameren Illinois customers must meet certain criteria. The customer must have a past-due balance on their account and must be able to pay a minimum of 25% of their current bill. Additionally, the customer must agree to pay the deferred balance in equal installments over the course of a specified timeframe.
Customers who participate in the deferred payment agreement program will not incur late fees or penalties as long as they make their scheduled payments in full and on time. Ameren Illinois will also not disconnect service for non-payment during the term of the agreement.
It is important to note that while a deferred payment agreement can provide temporary relief, it does not eliminate the amount owed. Customers who enter into a deferred payment agreement will still be responsible for paying the full balance of their account, including any deferred payments, at a later date.
To enroll in a deferred payment agreement with Ameren Illinois, customers can visit the company’s website or call their customer service hotline. Once enrolled, customers will receive a confirmation letter outlining the terms of their agreement.
Ameren Illinois understands that these are difficult times for many of their customers, and they are committed to providing assistance and support during this challenging period. If you are struggling to pay your electric bill, consider enrolling in a deferred payment agreement to help manage your expenses and keep your lights on.